Delivery & Return
Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
WoodMart offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery Get it in 3-5 working days |
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Orders over $100: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
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Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
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Standard delivery Get it in 2 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
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Next day delivery it next day on weekdays |
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All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the WoodMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
Orders are dispatched within 1–2 business days. Once shipped, you will receive a tracking number via WhatsApp or email. Standard delivery across India takes 4–7 business days. If your order has not arrived within 10 days of dispatch, please contact us on WhatsApp at +91 92880 03743 and we will resolve it promptly.
We do not process or dispatch orders on public holidays or Sundays. Orders placed on these days will be picked up and shipped on the next working business day. You will be notified via WhatsApp once your order has been dispatched.
We deliver pan-India to all serviceable pincodes. International shipping is also available. Simply enter your pincode at checkout to confirm serviceability and see the estimated delivery timeframe. For any queries, reach us on WhatsApp at +91 92880 03743.
Next-day delivery is not currently available. Our standard delivery timeframe is 4–7 business days across India. Express or priority shipping options may be available for select pincodes — please check at checkout for availability. We are working on faster delivery options and will update customers when these are live.
Most deliveries do not require a signature and can be left with a family member or neighbour. For high-value orders above ₹5,000, an OTP confirmation on your registered mobile number may be required at the time of delivery. Please ensure your phone is reachable on the expected delivery day.
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Online store of household appliances and electronics
At Back Water Aquatics, every order is carefully packed and shipped with love. Orders are processed within 1–2 business days and delivered across India in 4–7 business days. Free express shipping on all orders above ₹3,500. For delivery queries, reach us on WhatsApp at +91 92880 03743 — we respond within hours.